1. How does the ordering process work?
Select the desired products and add them to your shopping cart.
Then proceed to checkout, enter your shipping address, and choose your preferred payment method.
Once the order is completed, you will receive an order confirmation via email.
2. Do I need to create a customer account to place an order?
No, you can also order as a guest.
However, a customer account offers benefits such as faster checkout and access to your order history.
3. What payment methods do you offer?
We offer various payment methods, including PayPal, credit card, instant bank transfer, and prepayment.
For a detailed overview, please visit our Payment Options page.
4. Is there a minimum order value?
No, there is no minimum order value.
You can shop with us regardless of the order amount.
5. How can I change or cancel my order?
Please contact us as soon as possible via email or by phone at +49 (0)35476656809 if you wish to change or cancel your order.
We will do our best to accommodate your request as long as the order has not yet been shipped.
6. How do I receive an invoice for my order?
The invoice will be sent to you via email after the order has been shipped.
You can also view and download it in your customer account under Orders.
6. Can I return a product if I don't like it?
Yes, you have the right to withdraw from your purchase within 1 month of receiving the goods. For more details, please check our Return Policy.
7. How long do I have to return an item?
You have 1 month to return your items. If you think you might run out of time, just send us an email. The exact conditions can be found in our Return Policy.
8. How does the return process work?
Your package includes a return slip with all the necessary information for the return. This slip is personalized for your order. You should have also received an email with the same return slip.
9. Do I have to pay for return shipping?
Returns within Germany are free of charge. If you are returning an item from outside Germany, you will need to cover the return shipping costs.
10. Can I exchange an item?
Since exchanges significantly delay the reshipment process, we generally do not offer direct exchanges. Please place a new order for your desired item, and we will refund your return as soon as we receive it.
11. Which countries do you ship to?
We ship within Germany as well as to many European countries. A detailed list of shipping destinations can be found in our Shipping Information.
12. How much are the shipping costs?
Shipping costs within Germany start at €3.45. Orders over €39.95 qualify for free shipping. Shipping costs for other countries and further details can be found in our Shipping Information.
13. How long does delivery take?
Delivery within Germany usually takes 1-3 business days. Delivery times for other countries may vary and are listed in our Shipping Information.
14. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number that allows you to check the status of your delivery online.
15. What happens if I am not at home when my order is delivered?
In most cases, the courier will leave a notification and attempt delivery again or leave your package at a nearby pickup location or parcel station. Details will be provided by the respective shipping service. If you have arranged a drop-off agreement with DHL, your package will be left at the designated location.
16. Do you offer express shipping?
Currently, we do not offer express shipping. However, our standard delivery is very fast, and we strive to ship your order as quickly as possible.
17. Is there a free shipping option?
Yes, within Germany, shipping is free for orders over €39.95. For more details, please check our Shipping Information.
18. What products do you offer?
We offer a wide selection of American football equipment for players, as well as fan merchandise for football enthusiasts and NFL fans. Our range includes helmets, shoulder pads, apparel, footwear, and much more.
19. Do you have a physical store or only an online shop?
We operate exclusively as an online shop at www.american-footballshop.de. Currently, we do not have a physical store. However, you are welcome to visit us by appointment for personal consultation. Please call us in advance at +49(0)35476/656809.
20. Can I contact you by phone or email?
Yes, you can reach us via email at info@american-footballshop.de or by phone at +49(0)35476/656809. You can also find our contact details in our Imprint.