Frequently Asked Questions

Select the products you want and add them to your cart. Then proceed to checkout, enter your shipping address, and choose your preferred payment method. After you complete the order, you’ll receive an order confirmation by email.

No, you can also order as a guest. A customer account can be helpful for things like order overview/history, shipment status, and a wish list.

We offer various payment methods, including PayPal, credit card, instant bank transfer, and prepayment. For a detailed overview, please visit our Payment Options page.

No, there is no minimum order value. You can shop with us regardless of the order amount.

Please contact us as soon as possible via email or by phone at +49 (0)35476656809 if you wish to change or cancel your order. We’ll do our best to accommodate your request as long as the order has not yet been shipped.

The invoice will be sent to you via email after the order has been shipped. You can also view and download it in your customer account under Orders.

In most cases, only one discount code can be applied per order. If you’re unsure whether a code works with a specific promotion, contact us and we’ll help you check.

First, try the payment again or choose another payment method at checkout. If it still doesn’t work, contact us with your order number (if available) so we can help you quickly.

Sometimes, yes – as long as the order hasn’t been shipped yet. Contact us as soon as possible via email so we can check what’s still possible.

Yes. You have the right to withdraw from your purchase within 1 month of receiving the goods. The item must be unused. For full details, please check our Return Policy.

You have 1 month to return your items. If you think you might run out of time, just send us an email. The exact conditions can be found in our Return Policy.

Your package includes a return slip with all the necessary information for the return. This slip is personalized for your order. You should have also received an email with the same return slip. If you can’t find it, contact us at service@american-footballshop.de.

Returns within Germany are free of charge. If you are returning an item from outside Germany, you will need to cover the return shipping costs.

Since exchanges significantly delay the reshipment process, we generally do not offer direct exchanges. Please place a new order for your desired item, and we will refund your return as soon as we receive and inspect it.

Once we receive and inspect your return, we’ll process the refund within the legal timeframe (typically up to 14 days). Refunds are issued using the same payment method you used for the original transaction, unless agreed otherwise.

Please return items unused and in original condition, ideally with original packaging and all labels. If an item shows signs of use, it may affect the refund.

Please contact us as soon as possible at service@american-footballshop.de. If the parcel or product is damaged, include photos of the packaging and the item so we can help quickly.

We ship within Germany and to many European countries. A detailed list of shipping destinations can be found in our Shipping Information.

Shipping costs within Germany start at €5.95. Orders over €49.00 qualify for free shipping. Shipping costs for other countries and further details can be found in our Shipping Information.

Delivery within Germany is usually 1–3 business days (typically via DHL). Some products ship via GLS and/or UPS, with delivery times often around 5–9 days. The exact delivery time is shown on the product page. Delivery times for other countries may vary and are listed in our Shipping Information.

Yes. Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your delivery online.

In most cases, the courier will leave a notification and either attempt delivery again or drop the parcel at a nearby pickup location/parcel station. The exact options depend on the carrier. If you have a drop-off agreement with DHL, your package may be left at your designated location.

Currently, we do not offer express shipping. However, we process orders quickly and aim to ship as fast as possible.

Yes. Within Germany, shipping is free for orders over €49.00. For more details, please check our Shipping Information.

Yes, depending on the items and the warehouse/shipping method, your order may arrive in more than one parcel. You’ll receive tracking information for each shipment when available.

Sometimes tracking scans can pause temporarily. If the status doesn’t change for an unusually long time, contact us with your order number and we’ll help you check the next steps.

We offer a wide selection of American football equipment for players, as well as fan merchandise for football enthusiasts and NFL fans. Our range includes helmets, shoulder pads, apparel, footwear, and much more.

We operate primarily as an online shop at www.american-footballshop.de. Currently, we do not have a walk-in retail store. However, you’re welcome to visit us by appointment for personal consultation. Please call us in advance at +49(0)35476/656809.

Yes. You can reach us via email at info@american-footballshop.de or by phone at +49(0)35476/656809. You can also find our contact details in our Imprint.

Yes. If you tell us your position, height/weight, and the product you’re looking at, we can help you narrow down sizing and fit. For helmets and shoulder pads, we may also recommend measuring head circumference or shoulder width depending on the item.

Yes. We support teams, clubs, and schools with equipment orders and advice. If you need a larger order or want to discuss options, contact us and we’ll help you find a good solution.

Stock status varies by item. The product page shows availability and estimated delivery time. If you order multiple items, they may ship from different warehouses and arrive in separate parcels.